To create a clean and sanitary office environment is essential to creating a comfortable environment for your team.
While traditionally many Malaysian offices hire a full time “kakak” or tea lady to base in the office, more and more companies opt for professional cleaning services to provide cleaning services to come in hourly, daily, weekly.
A cleaning service will usually come in the morning, cleaning all areas of your office.
Dozen of cleaning companies sprouted in Petaling Jaya, Subang Jaya and Kuala Lumpur, so you’ll have to choose the one that’s right for you.
Though you may be looking to save money, the company with the lowest cost isn’t always the best deal.
This intro to office cleaning services in Malaysia will help you to choose the best cleaning services for office spaces in Malaysia, download the full checklist here.
First of all, let us look into how is office cleaning different from regular housekeeping or home spring cleaning.
While normal housekeeping will focus on keeping spaces dust free and organizing items on surfaces. Office cleaning will be focused on cleaning high touch surfaces and clearing trashes on a regular and timely basis.
Office cleaning will also need to give extra attention to public spaces such as bathroom and pantry as it is considered high traffic area. These are needs to be cleaned almost daily as it is the the dirtiest area.
These are some of the important factors to consider when you are choosing the cleaning service provide for your office.
1. Price
Get price quotes from the companies in your city or area. When you get the quote, ask for a list of services that they provide.
Most basic they will need to provide mopping, vacuuming, cleaning, and sanitizing of the bathroom and dusting.
Cheap is usually not a good thing, a fair market range should be around RM20-30 per hour per worker. If it is too cheap, it usually means their worker is underpaid and had to skip their breakfast before work.
2. Professionally Trained Cleaner & Legal Workers
Be aware, 80% of cleaning service providers in Malaysia exploit illegal migrants and undocumented workers to work on a rm8 hourly basis and they are not professionally trained.
This can become a legal issue for your company if you hire these providers.
Ensure that they are documented or locals with IC, and they are also properly trained by a structured training program to ensure the quality and consistency of service.
3. Customer Service
How they attended to your enquiry and the promptness of their quotation and responses gives you a notion of their customer service in future.
Many cleaning services providers in Malaysia can’t even provide proper invoicing and quotation for your accounting purposes.
Some couldn’t pick up a call as the customer service is also the boss, who is also the van driver and who is also one of the cleaners.
4. Customisation of cleaning scope
You may have a 4-storey office building with 100 Staffs or a studio working space with 4 staffs working from home.
This dictates how many empty coke cans and ROTA snacks package to dispose around the office.
The cleaning services provider will have to visit your office to estimate the work and customize the package for your needs.
5. Reviews on various platforms
Past performance is an indicator of future performance. How long they’ve been in the market?
How they fared in other jobs ? When researching for the credibility of a cleaning services, also check on other reviews platform such as kaodim.com, google.com. servicehero.com, facebook.com to get a grasp of their past performance.
A good cleaning services provider will usually collect enough reviews along with time. Avoid those with no reviews at all as they come and go with different company names to shed off the bad record.
6. Experience and client base
How long they have existed and survived in the market gives you an indication whether this company is trust-able especially we are talking about taking care the cleanliness of your office here.
Choose company with a strong portfolio and have track record in serving reputable companies. Their experience will serve you well.
Kilat Pro services Sdn Bhd meets all the criteria above, Choose Kilat Kilat as your office cleaning services provider in KL, Petaling Jaya and Subang Jaya.
Kilat Kilat is proud to be part of the 2020 list of Best Cleaning Services in Malaysia by Trusted Malaysia.
