Welcome to Kilat Pro Services Sdn Bhd’s online payment gateway. This policy outlines terms for secure transactions and refund conditions. By using our payment platform, you agree to the
terms below:

1. Payment Security
   Kilat Pro Services Sdn Bhd is committed to protecting customer financial information. Our payment gateway adheres to industry-standard encryption and secure processing protocols to safeguard personal and payment details.
2. Accepted Payment Methods
   Payments can be made through credit cards, debit cards, and other accepted online methods. Please ensure you use an accepted payment option to prevent delays in service.
3. Payment Confirmation
   Upon a successful transaction, a confirmation email will be sent as your official receipt. If you do not receive confirmation within 24 hours, contact customer support.
4. Refunds and Cancellations
   Kilat Pro Services Sdn Bhd reserves the right to confirm or refund the paid amount based on final availability of the requested service. If a cancellation is eligible under our terms, a partial or full refund will be processed to the original payment method within 5-10 business days.
5. Payment Disputes
   If unauthorized charges appear on your statement, notify us immediately. We will work with you and our payment processor to resolve disputes promptly.
6. Privacy and Data Protection
   All personal information is processed according to our Privacy Policy. Sensitive payment data is not stored on our servers, and we are committed to handling your data in compliance with applicable privacy laws.
7. Policy Updates
   Kilat Pro Services Sdn Bhd reserves the right to modify this policy at any time. Changes will be posted on our website, and continued use of our payment gateway constitutes acceptance of these terms.

For inquiries, contact Kilat Pro Services at support@kilatkilat.com

This policy outlines the refund terms for cleaning services booked through Kilat Pro Services SdnBhd’s online platform. Please review our cancellation terms and eligibility criteria below:

1. Eligibility for Refunds
   Refunds are available for eligible cancellations based on our cancellation time frames. Kilat Pro Services Sdn Bhd reserves the right to confirm or refund the paid amount based on the final availability of service at the time of booking.
2. Cancellation and Refund Conditions
   • Cancellations Made 48 Hours or More Before Service:
     A full refund of the paid amount will be issued.
   • Cancellations Made 24-48 Hours Before Service:
     A 50% refund of the paid amount will be issued.
   • Cancellations Made Less Than 24 Hours Before Service:
     No refund will be issued due to resources being allocated to your booking.
3. Service Issues and Quality Concerns
   If you are dissatisfied with the quality of service, contact us within 24 hours. Based on the nature of your concern, we may offer a re-cleaning or partial refund at our discretion.
4. Refund Process
   Refunds approved under this policy will be processed to the original payment method within 5-10 business days